Refund policy

We want you to love your haircare experience with Adapt Beauty. Because our products are personal-use items, we do not accept returns, even if the product has been gently used. This ensures the safety and quality of our items for all customers.

However, we absolutely stand by the quality of our products and service. If your order arrives damaged or defective, please email us at contact@adapt.beauty within 7 days of delivery with a photo of the item and packaging. We’ll process a full refund or replacement promptly.

While we can't accept returns for products that didn’t work for you, we’d love to hear your feedback. Understanding your experience helps us improve and guide future product development. Feel free to share your thoughts with us at contact@adapt.beauty.

Thank you for supporting our small business!